JPMultipleUNKNOWN
Mall field guideTokyu Department Store
These reviewed branches have different offers, service desks and dining arrangements. Use the guide for your actual destination.
Updated: Nov 2, 2026, 01:40 AM UTC
Shibuya Scramble Square
2-24-12 Shibuya, Shibuya-ku, TokyoShibuya Hikarie ShinQs
Shibuya Hikarie B3–5F, 2-21-1 Shibuya, Shibuya-ku, TokyoTokyu Kichijoji
2-3-1 Kichijoji-Honcho, Musashino-shi, TokyoTokyu Sapporo
4-2-1 Kita, Chuo-ku, Sapporo, HokkaidoVerified offersVisitor and payment offers
Published facts, calculations, conditional offers and community leads stay separate. Unverified discounts never reduce the conservative price.
◇No verified mall offers yet
Unreviewed community tips are not published as offers and never reduce an effective price.
Plan your visit
Hours and directions
TRAINShibuya Scramble Square
Directly connected to Shibuya Station, with connecting passages from some lines.
Official source ↗TRAINShibuya Hikarie ShinQs
Connected to Shibuya Station via exit B5 and upper-level station links.
Official source ↗TRAINTokyu Kichijoji
About 7–8 minutes on foot from Kichijoji Station; check the official map for the exit.
Official source ↗TRAINTokyu Sapporo
Near JR Sapporo south exit, with an underground connection from Toho subway Sapporo Station.
Official source ↗ Tax refund
Refund steps
- 1
Check eligibility and documentsBring your original passport and confirm traveler, item and counter eligibility. Present any required visitor coupon or payment card before checkout.
- 2
Register at the shop that dayPay the tax-inclusive price and bring passport, goods, receipts and payment instrument to the designated counter on purchase day. Minimum eligible pre-tax spend is JPY5,000 per store/day.
- 3
Obtain export confirmation before refundPurchases from 1 November 2026 use the refund method. Export within 90 days and obtain customs confirmation before checking luggage; the registered method then receives the refund less applicable fees.
Field notes
Dining, snacks and services
Branch guidePlan shopping, dining and SHIBUYA SKY separately; Tokyu+Q’s 5% coupon covers participating counters, not the whole building.
Branch guideCombine beauty and food-gift shopping; confirm coupon eligibility at each counter.
Branch guideA stop for beauty, household shopping and dining during a Kichijoji visit; collect the coupon at 1F first.
Branch guideAn additional stop around Sapporo Station; coupon and tax-refund counters are on different floors.
Know before you go
Practical tips
- Group offers cannot establish participation at every branch, brand or tenant.
- No universal cash rebate has been verified. Visitor discounts, tax refunds and cash rebates are separate; an unknown rebate is not a confirmed 0% or a promise.
- Shibuya Scramble Square: Participating Tokyu+Q BEAUTY/+Q GOODS counters at Shibuya Scramble Square offer a visitor 5%-off coupon upon passport presentation. CHANEL and cafés are excluded. This is limited to the relevant Tokyu counters, not every building tenant; stacking terms are unverified. No uniform fee or cashback covering every building tenant is verified; check other tenants individually.
- Shibuya Hikarie ShinQs: Foreign-passport visitors can collect a 5% coupon at designated counters. Confirm the participating shop, item and stacking conditions before paying. The current refund handling fee has not been verified. Legacy tariffs are not a current promise. No universal cash rebate has been verified; a visitor discount is not cashback.
- Tokyu Kichijoji: Foreign-passport visitors can collect a 5% coupon at designated counters. Confirm the participating shop, item and stacking conditions before paying. The current refund handling fee has not been verified. Legacy tariffs are not a current promise. No universal cash rebate has been verified; a visitor discount is not cashback.
- Tokyu Sapporo: Foreign-passport visitors can collect a 5% coupon at designated counters. Confirm the participating shop, item and stacking conditions before paying. The current refund handling fee has not been verified. Legacy tariffs are not a current promise. No universal cash rebate has been verified; a visitor discount is not cashback.
Policy sources
Source: www.shibuya-scramble-square.com
- Updated
- Nov 2, 2026, 01:31 AM UTC
- Authorization
- Unknown
Open original source ↗Source: www.tokyu-dept.co.jp
- Updated
- Nov 2, 2026, 01:40 AM UTC
- Authorization
- Unknown
Open original source ↗Source: www.customs.go.jp
- Updated
- Nov 2, 2026, 01:40 AM UTC
- Authorization
- Unknown
Open original source ↗Source: www.tokyu-dept.co.jp
- Updated
- Nov 2, 2026, 01:40 AM UTC
- Authorization
- Unknown
Open original source ↗Source: www.tokyu-dept.co.jp
- Updated
- Nov 2, 2026, 01:40 AM UTC
- Authorization
- Unknown
Open original source ↗